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Leverage the convenience of more than 4,600 retail locations as your storefront for exchanging merchandise, parts or other items.

Simple and Convenient Exchanges

The UPS Store® can fulfill the role of your storefront, corporate office or warehouse in exchanging merchandise, parts or other items to you.

Features and Benefits of The UPS Store Exchanges Program


  • The CRS Exchange Program provides your customers and/or employees with a convenient option for exchanging items
  • Since both inbound and outbound shipments are done simultaneously, your company saves time in facilitating the exchange
  • If you choose, all transactions are consolidated on an itemized monthly bill, helping to streamline your accounting and administrative duties


  • Your CRS Exchange Program can use any UPS® shipping service level
  • You have the flexibility to have the items returned to you that have been professionally packaged at The UPS Store
  • You have the option to have shipping and packaging charges billed directly to you or to have your customer incur part or all of the charges
  • The UPS Store will work with you to develop an exchange solution that best fits your company’s needs

How The UPS Store Exchanges Program Works

  1. You select The UPS Store locations you would like to utilize
  2. Your customer, employee, guest, client, member, and/or other end user requests an exchange of merchandise, parts or other item and is directed to the appropriate location 
  3. You ship the package to the specified The UPS Store location
  4. At his/her convenience, that individual will go to The UPS Store, presents the required identification or other info you require, and exchanges their item for the new one
  5. The UPS Store location follows the specified instructions agreed upon by your company to pack (as necessary) and ship the item back to you
  6. If you choose, you receive a consolidated and itemized monthly bill of all transactions

Take the Next Step

Ready to find out how our Corporate Retail Solutions can be tailored to your specific business needs? Simply fill out the CRS Business Application to have one of our Account Managers contact you.

Related Information

Our Returns solution gives your customers and/or employees an easier way to return items and/or merchandise to you.

Frequently Asked Questions

Review some of the more common questions about our corporate retail solutions programs.

Email for any additional questions.

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